This privacy policy explains how personal information is handled in connection with visits to Grosvenor Casino Scarborough, located at 26-27 Newborough, Scarborough, YO11 1NA. The Scarborough venue operates as Scarborough Electric Grosvenor Casino under Grosvenor Casinos Limited, which is part of The Rank Group plc. The privacy framework described in this document is based on the brand-level House Privacy Policy that applies to all Grosvenor land-based casino premises in Great Britain, together with the group-wide Privacy and Cookies Policy published on grosvenorcasinos.com.
There is no separate Scarborough-only privacy document. References in this page to policy terms, retention periods and contact details reflect the applicable brand-level documentation as it applies to customers of this venue.
1. Who Is Responsible for Your Data
The data controller for personal information collected at the Scarborough premises is Grosvenor Casinos Limited. The registered office address is:
Grosvenor Casinos, TOR, Saint-Cloud Way, Maidenhead, Berkshire, SL6 8BN, United Kingdom.
For online interactions with the Grosvenor brand, the relevant data controller is Rank Interactive (Gibraltar) Limited. The Data Protection Officer for Rank Interactive (Gibraltar) Limited can be reached at the same postal address. Contact details for privacy and data protection queries are set out in Section 6 of this policy.
2. What Personal Information Is Collected
At the Scarborough casino premises, personal information may be collected in the following circumstances:
- When you register as a member or create an account with the venue, identification details are collected, including name, date of birth, address and contact information. This information is required to verify identity and confirm that the minimum age requirement of 18 years is met.
- When you use casino services on-site, transactional records may be created. These records are retained for regulatory compliance purposes, including obligations under anti-money laundering legislation.
- When you interact with the Grosvenor online platform associated with the brand, additional data may be collected, including device information, browsing behaviour and cookies, in accordance with the Privacy and Cookies Policy.
Personal information is not knowingly collected from individuals under the age of 18. If it becomes apparent that data has been submitted by a person under 18 without appropriate consent, steps will be taken to delete that information.
3. How Your Personal Information Is Used
Personal information collected at, or in connection with, the Scarborough venue is used for the following purposes:
- To verify identity and confirm eligibility to use casino services under UK law and UK Gambling Commission (UKGC) licence conditions.
- To comply with legal and regulatory obligations, including anti-money laundering regulations, responsible gambling requirements and conditions imposed by the UK Gambling Commission.
- To administer membership or accounts and to respond to any queries or complaints raised.
- To send marketing communications where consent has been provided or where there is a legitimate interest to do so, subject to the restrictions described in Section 4.
Personal information is not sold or rented to third parties.
4. Data Retention
Personal information is retained for seven years from the end of the customer relationship with the company. This retention period is determined primarily by regulatory obligations, including anti-money laundering legislation applicable to licensed casino operators in Great Britain.
Where personal information is used for marketing purposes, such use will cease no later than two years after the date of the last transaction. After that point, personal data will no longer be used for sending marketing communications, although it may continue to be held for the regulatory retention period stated above.
The key retention rules are summarised below:
Purpose
Retention Period
Regulatory and AML compliance
7 years from end of customer relationship
Marketing use
No more than 2 years after last transaction
Data submitted by under-18s
Deleted upon notification
5. Your Data Protection Rights
Customers based in Great Britain have rights under applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These rights include:
- The right to access the personal information held about you (subject access request).
- The right to request correction of inaccurate personal information.
- The right to request deletion of personal information, subject to legal obligations to retain certain records.
- The right to object to the processing of personal information for marketing purposes.
- The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled in breach of data protection law.
To exercise any of these rights, the contact details provided in Section 6 should be used.
6. How to Contact the Company
For privacy and data protection queries relating to visits to, or membership at, the Scarborough venue, the following contact details apply:
- Telephone: 0800 083 1990
- Email (land-based casino data queries): [email protected]
- Email (online platform data queries): [email protected]
- Postal address: Grosvenor Casinos, TOR, Saint-Cloud Way, Maidenhead, Berkshire, SL6 8BN, United Kingdom
For queries specifically about the Scarborough premises, the venue may also be contacted directly by telephone on +44 1723 343760.
Complaints submitted using these channels are treated as confidential. Information relating to a complaint is shared only with persons directly involved in its handling and resolution. If a complaint is not resolved to your satisfaction, it may be referred to the Information Commissioner’s Office or, where applicable under UKGC licence conditions, to the relevant Alternative Dispute Resolution body.
7. Security Measures
Technical and organisational precautions are applied to reduce the risk of loss, misuse or unauthorised access to personal information. These measures apply both to data relating to the physical Scarborough premises and to data processed through the Grosvenor online platform. For online services, security measures include encryption protocols consistent with current industry standards.
Detailed technical specifications of on-site security infrastructure are not provided in this document. Any specific concerns about the security of personal information should be raised using the contact details in Section 6.
8. Changes to This Policy
The House Privacy Policy that applies to Grosvenor land-based casinos, including Grosvenor Casino Scarborough, may be amended from time to time. When significant changes are made, customers will be notified by a notice displayed in the Reception area of the venue for a minimum of 14 days. The revised policy will also be displayed at the venue and published on grosvenorcasinos.com.
Review of the current version of the policy at appropriate intervals is recommended. Continued use of the venue’s services following notification of a change constitutes acceptance of the updated terms.
9. Regulatory Context
Grosvenor Casino Scarborough operates under a UK Gambling Commission premises licence. In the UKGC public register the venue is listed as Scarborough Electric Grosvenor Casino, with Scarborough Borough Council as the local licensing authority. Grosvenor Casinos Limited holds the relevant operator licences, and the Scarborough premises operates within the compliance framework applicable to all UKGC-licensed casino venues in Great Britain.
Applicable UKGC licence conditions require, among other obligations, that the operator maintains adequate data protection practices, complies with responsible gambling requirements and does not provide services to persons under the age of 18.